LGPD · SSL 256-bit · Brazil
This document explains what data the Jogos99 collects, what it is used for, how it is protected, and what your rights are as a data subject. In compliance with the LGPD (Law 13.709/2018).
Six pillars of privacy at Jogos99 — from what we collect to how you control your own data.
The Jogos99 takes the privacy of its users seriously. This Privacy Policy describes how the platform collects, uses, stores, and protects the personal data of all players registered at jogos99.net.
This document was prepared in compliance with the General Personal Data Protection Law (LGPD — Law 13.709/2018) and applies to all products and services of the Jogos99: Sports Betting, live casino, slots, crash games, poker, and the VIP Program.
When you create an account on Jogos99, you confirm that you have read and accepted this Privacy Policy. If you disagree with any part of it, we recommend that you do not use the platform. Any questions can be sent to suporte@jogos99.net at any time.
The controller responsible for processing the personal data collected on the platform Jogos99 is the company that operates the website jogos99.net. For privacy-related matters and to exercise your rights as a data subject, please use the channels below:
The Data Protection Officer (DPO) of Jogos99 is responsible for ensuring that data processing complies with the LGPD and for responding to data subject requests within the legally required timeframes.
The Jogos99 collects personal data at different points during your interaction with the platform. Below are the categories of data collected and the circumstances in which they arise.
| Category | Specific data | When it is collected |
|---|---|---|
| Identification | Full name, CPF, date of birth | Registration and KYC verification |
| Contact | Email, mobile number | Initial registration |
| Location | Home address, ZIP code, city, state | KYC verification and documents |
| Financial | Pix key, transaction history, deposit and withdrawal amounts | Deposits, withdrawals, and financial transactions |
| Technical | IP address, device type, browser, operating system | Platform access |
| Behavioral | Betting history, games played, gaming sessions | Platform usage and VIP Program |
| Documents | National ID (RG), driver's license (CNH), or passport (front and back), proof of address | Full KYC verification |
Credit or debit card details are not stored on the servers of Jogos99. Processing is carried out directly by PCI DSS-certified payment gateways — the Jogos99 receives only the transaction confirmation, not the card details.
The Jogos99 processes personal data based on the legal grounds set out in the LGPD. Each purpose has a corresponding legal basis that justifies the processing.
The Jogos99 does not use collected data for any purpose beyond those listed above. If a new purpose becomes necessary, you will be notified in advance and, where applicable, given the opportunity to consent or decline before the new processing begins.
The Jogos99 does not sell personal data. Sharing occurs only in the situations below, with partners who have signed LGPD-compliant data processing agreements.
| Recipient | Shared data | Purpose |
|---|---|---|
| Payment processors Pix / PicPay / Mercado Pago |
Full name, CPF, Pix key, transaction amount | Process deposits and withdrawals |
| Card gateways PCI DSS certified |
Transaction data (no card data) | Confirm credit/debit card payments |
| KYC Providers | Identity documents, CPF, date of birth | Verify identity and prevent fraud |
| Brazilian authorities Receita Federal, COAF, Federal Police |
Financial and identification data | Compliance with a legal obligation (AML/KYC) |
| Cloud infrastructure providers | Technical and session data (encrypted) | Secure platform hosting |
The Jogos99 retains personal data only for as long as necessary to fulfill the purposes described in this policy or to meet applicable legal obligations.
After the applicable retention period, data is securely deleted or anonymized so that the data subject can no longer be identified. Early deletion requests from the data subject may be restricted where a legal retention obligation applies — in such cases, the Jogos99 will inform the data subject which data must be retained and for how long.
The Jogos99 applies appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or improper destruction.
In the event of a security incident affecting personal data, the Jogos99 will notify the National Data Protection Authority (ANPD) and affected data subjects within the timeframes established by the LGPD, describing the nature of the incident, the data involved, and the measures taken.
The Jogos99 uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and analyze aggregate service usage.
| Type | Purpose | Duration | Can you opt out? |
|---|---|---|---|
| Keeping sessions active, account authentication and security | Session / up to 30 days | No — required for core functionality | |
| Remember language preferences, account settings, and theme | Up to 1 year | Yes — in your browser settings | |
| Measure feature usage and identify improvements (aggregated and anonymized data) | Up to 2 years | Yes — in your browser settings |
The Jogos99 does not use third-party behavioral advertising cookies. No user profile is created or shared with ad networks for targeted advertising purposes.
To manage cookies, access your browser settings (Chrome, Safari, Firefox, Edge) and block or delete cookies at any time. Note that disabling essential cookies may prevent access to protected areas of the platform, such as the account dashboard.
The LGPD guarantees you, as the data subject whose information is processed by the Jogos99, a set of rights that can be exercised at any time by emailing suporte@jogos99.net. The Jogos99 responds to all requests within 15 calendar days.
To exercise any of your rights, submit a request to suporte@jogos99.net with the subject line "LGPD Rights — [request type]" and the CPF linked to your account for identity verification. A response will be sent to your registered email address.
The services of the Jogos99 are intended exclusively for individuals aged 18 and over. The Jogos99 does not intentionally collect, store, or process personal data from minors.
Registration requires a valid CPF, and identity verification confirms that all users are of legal age. If data belonging to someone under 18 is identified — for example, due to false information provided during registration — the account is immediately closed, the data is deleted within 72 hours, and the incident is logged for security purposes.
Parents or guardians who identify unauthorized use of the platform by a minor should contact us immediately at suporte@jogos99.net or via live chat for urgent matters.
Some of the infrastructure providers used by Jogos99 — such as cloud computing services and analytics tools — may process data on servers located outside Brazil. When this occurs, the Jogos99 requires these providers to maintain a level of protection equivalent to that established by the LGPD.
International transfers carried out by the Jogos99 are grounded in:
Under no circumstances are personal data transferred to jurisdictions without adequate protection unless safeguards equivalent to the LGPD are in place. The Jogos99 maintains an up-to-date record of providers that carry out international data processing, available upon request to the DPO.
The Jogos99 may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements, or improvements to internal processes.
Material changes will be communicated at least 7 days in advance via email to all active users and through an in-platform notification. The "Last updated" date at the top of this document always reflects the most recent version in effect.
Continued use of the platform after an update takes effect constitutes acceptance of the new terms. If you disagree with the changes, you may close your account by contacting support — any available real balance will be returned via Pix within 5 business days.
Law 13.709/2018 gives you real control over your personal data. See how to exercise each right.
To exercise any right, send an email to suporte@jogos99.net with the subject line "LGPD Right" and your CPF for verification. Response within 15 calendar days.
The most common questions about how your data is handled on the platform.
Privacy policies are usually documents nobody reads until they have to. At Jogos99, the approach is different: this policy was written to be understood by any Brazilian player, not just specialized attorneys. The idea is that you know exactly what happens with your data before creating an account — not after a bad experience.
The most relevant point for day-to-day use is how financial data is handled. When you deposit via Pix at Jogos99, the Pix key and CPF are verified to confirm that the deposit was made by the account holder. This data is recorded in the transaction history — which is retained for 5 years after account closure as required by anti-money laundering legislation. This is not a platform choice; it is a legal obligation that applies to any financial or betting company operating in Brazil.
Betting history — games played, amounts wagered, results — is used internally by the Jogos99 for two main purposes: calculating VIP Program benefits (cashback, rakeback, monthly bonuses) and monitoring patterns that may indicate problem gambling. The second purpose is part of the platform's responsible gambling commitment and aligns with industry best practices. Monitoring is carried out systemically — no employee of Jogos99 browsing players' betting history out of curiosity or for any purpose beyond those described.
Your contact details — email and phone number — are used primarily for account-related communications: deposit confirmations, withdrawal confirmations, security alerts (such as a login from a new device), and relevant updates to our terms and policy. Promotional emails or SMS messages are sent based on a separate consent — you can revoke it at any time without affecting how your account works. Simply send an email to suporte@jogos99.net or click the unsubscribe link in any marketing email you receive.
The cookie situation is simpler than it looks. The Jogos99 uses three types: essential cookies (which keep your session active — without them, login won't work), functional cookies (which remember your preferences), and analytics cookies (which measure in aggregate how players use the platform). There are no third-party behavioral advertising cookies — no ad network receives data about you or your behavior on the platform.
Regarding international transfers: some of the infrastructure servers used by Jogos99 are located outside Brazil — as is common with platforms that use global cloud computing services. When data is processed outside Brazil, providers operate under contractual agreements that ensure protection equivalent to the LGPD. The Jogos99 does not use providers in jurisdictions lacking adequate data protection regulation.
The eight rights guaranteed under the LGPD can be exercised directly in the Jogos99. No bureaucratic forms required — just send an email to suporte@jogos99.net along with the CPF associated with the account is sufficient. The response period is up to 15 calendar days. Most requests — data access, correction of information, withdrawal of consent — are processed more quickly. Erasure requests that require additional verification (such as confirming there is no legal retention obligation) may use the full period.
In the event of a violation of your rights as a data subject, you may — in addition to contacting the DPO of the Jogos99 — file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the Brazilian regulatory body responsible for overseeing LGPD compliance. The Jogos99 fully cooperates with the ANPD in any investigation related to personal data processing on the platform.
To exercise any right provided under the LGPD, report a privacy concern, or request clarification about the processing of your personal data on the Jogos99, please contact our DPO by email at suporte@jogos99.net. We respond within 15 calendar days.
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